Working with NeuroStory Collective (a subsidiary of Kansted Psychoeducation)
The Contract
This agreement is between you (the client) and me Terese (Teri) Kansted Smith - founder of Kansted Psychoeducation, a Danish-registered business (CVR: 43444182) trading as NeuroStory Collective.
Even though I work with clients worldwide, I’m based in Denmark, so Danish law applies.
About Me
- BSc & MSc in Psychology (University of Stirling, 2013 & 2019)
- PGDip in Counselling (Abertay University, 2017)
- Diploma in Transformational Coaching (Animas, 2018)
- Diploma in Coaching Supervision (ICCS, 2021)
- Working 1:1 with clients since 2015
What I Do
I offer therapeutic coaching, mentoring, and psychoeducation for adults (no couples, families, or minors). My approach is eclectic, neuro-affirmative, strength-based, and compassion-focused - in other words, tailored to you. A session may include:
- Talk therapy - exploring emotions, patterns, and life history to understand yourself better
- Coaching - goal-oriented, future-focused work based on what you want to explore
- Psychoeducation - evidence-based knowledge and relevant research
- Mentoring - I may share my own experiences if relevant and only with your consent
- Practical accommodations - you can have your camera off, use the chat, fidget, move around, or bring comfort items or animals to sessions
What I don’t do:
- Quick fixes (real change takes time)
- Change people outside the room - our focus is on you, not on “managing” others
- Diagnose you – we might discuss possible diagnoses, but I work under the “Power Threat Meaning Framework” and a focus on “what happened to you” and not “what’s wrong with you”.
You set the agenda at the start of each session, and we’ll regularly check in on any longer-term goals.
Confidentiality & GDPR
Confidentiality is the foundation of my work. What you share with me stays between us, except in a few rare and serious situations I’m legally or ethically obliged to act on (listed below).
What I keep private:
- Your identity (name, contact details, workplace, location, etc.)
- What you share in sessions (thoughts, feelings, experiences, behaviours)
- Any notes I take (see “Note Keeping” below)
When confidentiality might be broken:
- Risk of serious, immediate harm to you or others
- Child protection - if I believe a child (under 18) is at serious risk of harm
- Certain serious crimes - e.g., murder, rape, terrorism, severe abuse of a vulnerable adult
- Court order - if required by law to hand over information If possible, I’ll always discuss this with you first before sharing anything. You can also request in writing that I share information with another professional (e.g., your GP). This will only be done with your consent and full knowledge of what’s shared.
What confidentiality is not
It’s not secrecy - I may discuss your case in supervision or peer-support (standard practice for ethical work), but without names or identifying details.
Your rights under GDPR (EU data law): You can see any information I hold on you at any time (just ask in writing - I’ll respond within 7 working days). You can request deletion of your data (this will usually mean ending our work together). I will never sell or use your information for marketing without your explicit consent.
How your data is stored:
- On a password-protected device and software
- Minimal notes - just keywords and session focus, no personal identifiers like names or addresses
- Payment details (name and session dates) are kept for 5 years, as required by Danish tax law
- All other identifying data is deleted 90 days after our work ends, unless we’ve agreed otherwise
How We Work Together
What I ask from you
- Punctuality - Please be ready to start on time. If you’re more than 15 minutes late, the session will end, and the full fee will still apply.
- Presence - Turn off notifications, silence your phone, and find a private space where you won’t be interrupted. Headphones are recommended but not required.
- Openness - Be willing to reflect, try new approaches, and sit with discomfort when needed.
- Honesty - If you’re unhappy with something, bring it up in a session so we can address it together (not over email).
- Boundaries - Emails are for practical matters only (e.g., booking changes, payments). Emotional or therapeutic topics stay within sessions, excluding specifically agreed exceptions.
- Respect - Mutual respect for your flaws as a human being. Respect for your autonomy and respect for the work I’m providing, including its limitations. Please don’t show up under the influence of alcohol or illegal substances.
What you can expect from me
- Sessions tailored to your needs and preferences (within my skills and abilities)
- An eclectic, neuro-affirmative, compassion-focused approach
- Respect for your pace and boundaries
- A safe space without judgment
Fees
- Online sessions (60 min) – €100 / £90 / 850 DKK
- Payment is due 24 hours before the session.
- Payments are made via the details I send before our first session.
Booking
Cancellations
- 72+ hours’ notice – no fee
- 48 hours’ notice – 50% of the fee
- 24 hours or less – full fee applies
If your internet connection fails during an online session, we’ll work together to find a workaround.
Note-keeping
- I keep minimal, keyword-only notes to track session focus and agreed next steps.
- Notes are stored separately from any identifying information.
- Notes are about your feelings and thoughts, not about my feelings and thoughts about you
- You can see your notes anytime by making a written request (I’ll respond within 7 working days).
Supervision & Peer Support
Like most ethical practitioners, I have regular supervision to ensure best practice. I may discuss your case in these settings without sharing any names or identifying details.